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- Right to Refuse Carriage: We may refuse carriage of you or our baggage for reason if, in the exercise of our reasonable discretion, we determine that:
- Such action is necessary for reasons of safety or security;
- such action is necessary in order to comply with any applicable laws, regulations order of any state or country to be flown from, into or over;
- your conduct, status, age or mental or physical condition of your baggage is such as to (i) require special assistance or (ii) cause harm, discomfort or make yourself to other passengers or our crew or (iii) involve any hazard or risk to yourself or other persons or to property;
- you have committed misconduct on a previous flight and such conduct may be repeated
- you have not observed, or are likely to fail to observe, our instructions;
- you have refused to submit to a security check;
- the applicable fare or any charges or taxes payable have not been purchased from a person not authorized by us;
- the credit card by which you paid for the fare has been reported lost or stolen;
- the itinerary or booking or Electronic Ticket is counterfeit or fraudulently obtained;
- the itinerary has been altered by anyone other than us or our authorized agent, or has been mutilated (in which case we reserve the right to retain such documentation); and/or
- The person checking in or boarding cannot prove that he is the person named as the passenger the itinerary (we reserve the right to retain such itinerary in this circumstance).
- UM (Unaccompanied Minor): A passenger requiring the following special treatment:
- From 6 until 16 years of age, a Krabi Ariline staff accompanies the UM from check-in to the aircraft and after flight from the aircraft until after customs and meeting relatives of the UM. The UM gets special attention on board of the aircraft.
- A Maximum of 10 Ums for continental flight and 12 Ums for intercontinental flight are allowed.
- Passengers Requiring Special Care: We classify passengers requiring care during boarding the aircraft onto 2 categories as follows:
- “Passenger requiring care” means passenger with capability to walk to gate and board the aircraft alone but may require assistance during the flight or boarding. In this case, we will alone the booking and check-in procedure of such passenger. We will provide a wheelchair for use and will to the without assistance in the flight or boarding.
In case a wheelchair is required, such required, such requirement must be notified to us when the booking is case of booking was made through website, passenger must contact KRABI AIRLINE at least 48 the departure flight); otherwise, we will not be responsible for any inconvenience or any which may arise. A service charge might apply in some countries; please see the additional conditions for a specific country. KRABI AIRLINE reserves the right to deny wheelchairs to passengers requested in advance.
- “Passenger requiring special care” means passenger who requires assistance in walking to the gate and/or boarding, and/or is unable to travel alone for any reason (including children of less than 12 year old). In this case, we will allow such passenger to board under the condition that his/her escort must be accompanying to provide such passenger the assistance during the flight and boarding.
Passenger requiring special care must notify us of the requirement for special care when the booking is made (in case of booking was made through website, passenger must contact KRABI AIRLINE at least 48 hours before the departure flight). The name of escort must be given to us provided that such escort must be traveling and accompanying such passenger in the same flight; otherwise, we right to deny boarding and refund airfare to such passenger.
- Pregnant Passengers: It is the duty of pregnant passengers to advise us of the progress of their pregnancy at the point of booking the package. Our carriage of pregnant passengers is subject to the following conditions:
- Pregnancy up to 27 weeks: we will carry without a doctor’s certificate.
- Pregnancy 28 weeks to 35 weeks: passenger shall produce a doctor’s produce a doctor’s certificate confirming that she is fit to travel.
- Pregnancy 36 weeks and above: we will refuse carriage.
- Infants less than 14 days old: We reserve the right not to carry infants less than fourteen (14) days old.
- Others: We may cancel or disallow any passengers that we deem inappropriate to board the aircraft |
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